Contact

Questions about an order, a flavour or a delivery? Write to us with the form below and we will answer by email.

Before you write

Many delivery questions are answered in our shipping policy. It lists every country we deliver to, the DHL options and the prices. Your DHL tracking link arrives by email once your parcel ships.

Want to return something? The return and withdrawal policy explains the 14-day right of withdrawal and how returns work. Not sure which Cuba line suits you? The strength guide on our homepage puts every line on one mg/g scale, from Cuba Low to Coca Leaf.

Send us a message

Please include:

• your order number from the confirmation email, if your question is about an order
• the product name, for example Cuba Black Peach, if you are asking about a flavour or a strength
• which cans you want to return and whether they are still sealed, if it is about a return

With these details we can find your order straight away and answer in one email.